1. Object and Scope of Application.

1.1.- These General Terms and Conditions of Service (hereinafter, the "GTC") shall govern the contractual relationship between YUVOD and its clients (hereinafter, the "Client") regarding the provision of technical television platform services.

1.2.- These GTC shall apply to the services contracted by the Client upon execution of the Special Conditions (hereinafter, the "SC"). Both documents shall form a single legal unit, constituting the Agreement.

1.3.- Accordingly, the GTC and the SC together constitute the Service Provision Agreement (hereinafter, the "Agreement") entered into between YUVOD and the Client.

2. Platform services

The following are the services provided by YUVOD to the CLIENT (hereinafter, the "Services"):

2.1. Platform components: The Platform comprises the following main elements:

• (i) Content Preparation. Reception, handling, storage, and encoding of Content for broadcast via the Content Delivery Network (CDN) to the Authorized Devices of Active Rooms.

• (ii) Core Solution. Elements necessary for the management of Content and Active Rooms through the Back End, performing tasks related to: Content Management, Active Room Management, Device Management, Entitlements/Rights Management, Security and Content Protection, Access Control, and Signal Delivery to the CDN.

• (iii) Content Delivery Network (CDN). Management of the distribution network to deliver Content to the Client efficiently and securely.

3. Technical warranties.

3.1.- YUVOD shall perform the Services in compliance with the requirements set forth in the Agreement, maintaining sufficient technical and human infrastructure at all times.

3.2.- Any modification to technical management processes shall be notified in writing to the CLIENT at least thirty (30) days prior to implementation.

3.3.- YUVOD shall be responsible for Platform management and technical support for incidents in components managed by YUVOD. Support shall be provided to the CLIENT (not to end users) in Valencia (Spain) time, Monday to Friday, from 08:00 to 22:00. Weekend support (Saturday and Sunday, 08:00 to 15:00) is reserved for "Critical" incidents as defined in the SLA (Clause 4).

3.4.- YUVOD shall customize the application (logo, focus colors, menus) via services.hotels@yuvod.com, limited to 10 changes per week.

4. Service level agreement (SLA).

YUVOD guarantees robust, measurable, and transparent service levels based on a 100% cloud architecture and 24/7 monitoring.

4.1. Priority Classification:

• Priority 1 – Critical: Service disruption affecting >20% of the service, total site outage, or loss of functionality with severe impact on hotel operations.

• Priority 2 – High: Partial service degradation with moderate impact on user experience without business stoppage.

• Priority 3 – Medium/Low: Minor incidents, operational requests, or inquiries with no significant business impact.

4.2. Response and Resolution Times:
Times are measured as a monthly average based on the schedule established in Clause 3.3:

| Priority | Response Time | Resolution Time |

| P1 – Critical | ≤ 5 minutes | ≤ 2 hours |
| P2 – High | ≤ 15 minutes | ≤ 4 hours |
| P3 – Incidents | ≤ 30 minutes | ≤ 16 hours |
| P3 – Requests | < 1 Business Day | < 1 Business Day |

4.3. Proactive Enhancements and Escalation:

• Automatic Alerting: Critical incidents detected by monitoring trigger alerts in ≤ 60 seconds.

• Service Management Escalation: Immediate notification to the Service Manager for all P1 cases.

• Technical Escalation: Automatic escalation to Level 2 support if a P1 incident is not routed within 3 minutes.

• Omnichannel Availability: Multi-channel communications (email, phone, alerts) to ensure permanent availability.

5. Updates and improvements.

5.1.- YUVOD undertakes to keep the Platform updated to comply with technical and security requirements.

5.2.- Security updates shall be implemented within thirty (30) days of notification, subject to third-party hardware availability.

6. Data protection.

6.1.- The CLIENT shall not provide YUVOD with access to the personal data of its end users. YUVOD is solely responsible for data collected directly through the application pursuant to the GDPR (EU 2016/679) and applicable national laws.

6.2.- YUVOD shall not be liable for the deletion of personal data or credentials manually entered by the user in the Active Room. The CLIENT is responsible for the oversight and deletion of such indexed data.

7. Intellectual and Industrial Property.

7.1.- The CUSTOMER is the owner of the Content and guarantees that it holds the necessary rights for its broadcast. YUVOD may not use such Content for purposes other than those set forth in this Contract. It is expressly stated that all signals that YUVOD may receive and deliver to the CUSTOMER are offered, in principle, in accordance with current sectoral and intellectual property regulations.
Notwithstanding the foregoing, YUVOD reserves the right to immediately withdraw or suspend the broadcast of any channel or content upon the mere receipt of a claim, request, or notice of infringement filed by the CUSTOMER themselves, by the holder of the intellectual property rights, by their authorized distributor, or by a competent authority. Such action shall not be considered a breach of contract, nor shall it give rise to any right to compensation or indemnity in favor of the CUSTOMER.

7.2.- YUVOD is the owner of the technology and the technical platform, guaranteeing the CUSTOMER the peaceful enjoyment of the Services.8. Termination and breach.

8. Termination and breach.

8.1.- Breach of confidentiality, unauthorized use of Content, or non-payment shall constitute grounds for early termination.

8.2.- In the event of unjustified early termination by the CLIENT, the CLIENT shall pay YUVOD an indemnity equivalent to the remaining contract fees plus a 30% penalty.

9. Confidentiality.

9.1.- All information exchanged is deemed Confidential Information pursuant to the Non-Disclosure Agreement (Annex I).

9.2.- Breach of confidentiality shall trigger a penalty equal to five (5) times the contract value, without prejudice to further claims for damages.

10. Nature and assignment.

10.1.- This is a commercial agreement. No labor relationship exists between the CLIENT and YUVOD personnel.

10.2.- Neither party may assign this Agreement without express consent, except to entities within the same corporate group (affiliates/subsidiaries).

ANNEX I

NON-DISCLOSURE AGREEMENT

First. Definitions

For the purposes of this Agreement, the following terms shall be interpreted in accordance with the definitions attached to them, as follows:

Confidential Information: This shall include, without limitation and by way of example only: discoveries, concepts, ideas, knowledge, techniques, designs, drawings, drafts, diagrams, texts, models, samples, databases of any kind, applications, software, trademarks, logos, as well as any technical, industrial, financial, advertising, or commercial information, business advantages, or operations of either Party or of third parties who have previously authorized the use or disclosure of such information by either Party, whether or not included in formal or informal communications between the Parties and regardless of its format or method of distribution.

Discloser or owner of the information: This shall mean either Party when, under the terms of this Agreement, it provides its own information and/or that of third parties who have authorized its use and disclosure. It is also understood that the information protected by this Agreement is disclosed by a Party when the transmission is carried out by any shareholder, director, manager, or, in general, any dependent of a Party, including third-party suppliers or service providers. The Discloser may or may not be the owner of the information.

Recipient: This shall mean either Party when, under the terms of this Agreement, it receives the disclosed information. The Recipient must indemnify the Discloser in the event that, after receiving the information, it makes improper or unlawful use of it or wrongfully transmits such protected information to third parties.

Second. Protected Information

The Parties agree, without the following list being exhaustive, that any information related to their financial, commercial, business, technical, technological, or industrial aspects, as well as their know-how and business methodologies, provided to the other Party as a result of formal or informal communications, or agreements reached, regardless of the medium of transmission—oral, written, magnetic, or any other type of IT, graphic, or physical support—shall be considered protected information under this Agreement. This also extends to third-party information that has been previously authorized for use and disclosure by either Party.

Third. Exclusions from the Agreement

The following shall not be considered confidential information and, therefore, shall not be protected by this Agreement:

• Information that is publicly known at the time of its disclosure to the Recipient or that becomes public thereafter, without any breach of this Agreement by the Recipient.

• Information that the Recipient can prove, based on its files and verified by the Discloser, was legitimately in its possession prior to the execution of this Agreement.

• Information that is publicly disclosed without restriction by its rightful owner.

• Information that is independently developed by the Recipient, provided it can prove such development with documented evidence.

• Information that must be disclosed pursuant to a law, decree, court ruling, or order from a competent authority in the exercise of its legal powers. The Recipient shall notify the Discloser of such obligation within 24 hours of becoming aware of the requirement.

Fourth. Obligations of the Recipient

The Recipient of the confidential information agrees to the following obligations:

• Maintain confidentiality and refrain from disclosing the information to unauthorized third parties.

• Use the confidential information solely for the authorized use defined in this Agreement and to obtain the corresponding benefits.

• Reproduce the confidential information only when necessary for the authorized use.

• Implement appropriate protective measures to safeguard the confidentiality of the information and prevent unauthorized disclosure or access by third parties.

• Return or destroy (if requested by the Discloser) all physical means containing confidential information, including any copies or reproductions in any format, and delete any electronic recordings, files, or similar content containing such information, within fifteen (15) calendar days after the end of the authorized use or upon request by the Discloser, whichever comes first.

• Inform the Discloser of any order or request for disclosure received from an authority within 24 hours, allowing the Discloser to object if necessary.

• Not use the information for any purpose other than that set out in this Agreement without the prior written consent of the Discloser. Any use beyond the authorized scope requires a separate agreement.

• Restrict access to the confidential information to only those employees, representatives, or advisors who need such access for the execution of the Agreement and ensure they are bound by the same confidentiality obligations.

• Apply the same level of protection to the confidential information as it applies to its own confidential information and trade secrets, which shall be no less than a reasonable business standard.

• Act diligently to ensure the protection and confidentiality of the information, and prevent its alteration, loss, or unauthorized access.

Fifth. Responsibility for Safeguarding Confidential Information

The Recipient may share confidential information with its shareholders, executives, employees, or suppliers who must necessarily access it to comply with the agreements signed by the Parties. The Recipient shall inform them of the confidential nature of the information and of the existence of this Agreement.

Likewise, the Recipient shall provide necessary instructions to ensure the confidentiality of the information and inform those individuals of the consequences of any breach. The Discloser may request a list of individuals with access to the information as a condition for disclosure. This list may be reasonably limited by the Discloser. The right to request this list remains valid during the life of the Agreement.

Each person listed must sign, acknowledging their awareness of this Agreement and commitment to its terms. Any change to this list must be immediately communicated in writing, along with measures taken to protect the information.

Each Party shall be responsible for the actions of its shareholders, executives, employees, and suppliers, and for any resulting consequences under this Agreement.

Sixth. Breach of Agreement

The Recipient guarantees to protect the rights and legitimate interests of the Discloser. In case of breach of the obligations under this Agreement, the Recipient shall compensate the Discloser for all damages arising from disclosure, transmission, communication, or misuse of the confidential information, including breaches by its shareholders, executives, employees, or suppliers.

Any breach of the confidentiality obligations in this document entitles the other Party to pursue appropriate legal action for compensation.

Seventh. Communications

Communications between the Parties shall be made in accordance with the provisions established in the relevant clause of the Specific Conditions (CCPP).

Eighth. Term of the Confidentiality Agreement

The Parties agree to maintain this confidentiality agreement for at least twelve (12) months after the end of their commercial relationship or the last formal exchange of information, whichever is later.

Ninth. Governing Law

This Confidentiality Agreement shall be governed by the laws of Spain, and any dispute regarding its interpretation or execution shall be submitted to the jurisdiction of the courts of Valencia, Spain.